Delivery Policy

At Numerlife, we take great care to ensure that every client receives their digital products, online courses, and consultation details in a timely and reliable manner. Our goal is to provide a smooth and efficient delivery experience while maintaining clear communication throughout the process. Please review the following terms to understand how our delivery process works for different types of services and products.

Digital Products

Once your payment has been successfully processed, digital products will be delivered directly to your registered email address within 24 to 72 hours. Depending on the product type, you may receive a download link, an attached file, or login credentials to access your materials online. We kindly remind you to check your spam or junk folder if you do not see the delivery email in your inbox within this timeframe.

If, for any reason, you still do not receive your product after 72 hours, please contact us immediately through our official channels. Our team will verify your order and ensure that your materials are promptly reissued. We take delivery issues seriously and strive to resolve them as quickly as possible to guarantee that you receive what you’ve purchased.

Online Courses & Consultations

For all online courses, workshops, and consultation sessions, you will receive a confirmation email after completing your booking. This email will include your payment confirmation, booking details, and further instructions for accessing your session or course materials.

For scheduled events or courses, access links and course login details will be sent to you prior to the start date. Please make sure to use an active and accurate email address when registering, as all course and session communications will be delivered through that email. If you do not receive the confirmation or access email within the expected time, we encourage you to check your spam folder first, and then contact us for assistance.

We highly recommend checking your email settings to ensure that our messages are not blocked or filtered, as some automated emails may occasionally be redirected to spam folders. Our team will do everything possible to help you reconnect and gain access in time for your class or consultation.

Non-Refundable Policy

Please note that all digital products, consultations, and online courses are non-refundable once processed. This policy is in place because digital items and online services provide immediate access to proprietary content or reserved time slots. Therefore, we strongly encourage all clients to review product descriptions, event dates, and consultation details carefully before completing a purchase.

If you encounter any technical issues or access problems after delivery, please contact us as soon as possible. While refunds cannot be offered, our team will be happy to assist in resolving any technical errors or delivery delays to ensure that you can access your materials smoothly.

Ensuring a Smooth Experience

At Numerlife, we aim to make your experience effortless from purchase to delivery. We continuously improve our systems to ensure that all products and session details reach you securely and on time. Your satisfaction is important to us, and we appreciate your cooperation in providing accurate contact information and checking your email promptly after purchase.

Contact Information

If you experience any delays, access issues, or delivery-related concerns, please reach out to us through our official contact channels. Include your name, order number, and the email address used during purchase so that we can quickly locate your order and assist you. We are committed to providing prompt support and ensuring that every client receives their materials as promised.

Email: pengming@numerlife.com
Phone: +6012 4368761